How We Use Retail & Spa To Delight Our Guests – Amy Mullins, KSL Resorts – For so many people, spas, wellness amenities, retail outlets, and shopping are a big part of the fun of staying at a hotel or resort – so are you making the most of these as a hospitality provider? Amy Mullins is Vice President of Retail & Spa for KSL Resorts, and in this episode, you’ll hear the opportunities she sees for showing hospitality through attentive service, the power of selling things that delight your guests and enhance your brand, trends she sees in spa and wellness – and her unconventional approach to recruiting.

Read Article